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Evidence Guide: PMAOPS450 - Solve colour problems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PMAOPS450 - Solve colour problems

What evidence can you provide to prove your understanding of each of the following citeria?

Assist customer to articulate problem

  1. Clarify customer perception of problem
  2. Assess opportunities for a targeted response to meet customer needs
  3. Identify the rights and responsibilities of the customer and effectively communicate these to the customer
  4. Clarify the history of the problem
  5. Define problem and complete records
Clarify customer perception of problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess opportunities for a targeted response to meet customer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the rights and responsibilities of the customer and effectively communicate these to the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify the history of the problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define problem and complete records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse possible problem causes

  1. Examine the colour of the object/surface
  2. Compare colour to standard to determine if colour faulty
  3. Determine potential causes if colour faulty
  4. Analyse history of problem for potential causes
  5. Question customer to clarify issues revealed by examination
  6. Take samples and arrange for tests as appropriate
  7. Determine range of possible causes consistent with data available
  8. Determine most likely cause of defined and observed problem
Examine the colour of the object/surface

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare colour to standard to determine if colour faulty

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine potential causes if colour faulty

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse history of problem for potential causes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Question customer to clarify issues revealed by examination

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take samples and arrange for tests as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine range of possible causes consistent with data available

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine most likely cause of defined and observed problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Satisfy customer needs

  1. Determine appropriate strategies and activities to resolve problem
  2. Negotiate proposed solution with customers and other relevant parties
  3. Identify potential areas of difficulty in customer service delivery and take actions to address them
  4. Follow items initiated through until final resolution has occurred
  5. Meet customer needs within the scope of area of responsibility
  6. Report problems outside area of responsibility to designated person
  7. Follow procedures where a decision is made to terminate a service
  8. Complete reports to procedure
Determine appropriate strategies and activities to resolve problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate proposed solution with customers and other relevant parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify potential areas of difficulty in customer service delivery and take actions to address them

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow items initiated through until final resolution has occurred

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Meet customer needs within the scope of area of responsibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report problems outside area of responsibility to designated person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow procedures where a decision is made to terminate a service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete reports to procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Assist customer to articulate problem

1.1

Clarify customer perception of problem

1.2

Assess opportunities for a targeted response to meet customer needs

1.3

Identify the rights and responsibilities of the customer and effectively communicate these to the customer

1.4

Clarify the history of the problem

1.5

Define problem and complete records

2

Analyse possible problem causes

2.1

Examine the colour of the object/surface

2.2

Compare colour to standard to determine if colour faulty

2.3

Determine potential causes if colour faulty

2.4

Analyse history of problem for potential causes

2.5

Question customer to clarify issues revealed by examination

2.6

Take samples and arrange for tests as appropriate

2.7

Determine range of possible causes consistent with data available

2.8

Determine most likely cause of defined and observed problem

3

Satisfy customer needs

3.1

Determine appropriate strategies and activities to resolve problem

3.2

Negotiate proposed solution with customers and other relevant parties

3.3

Identify potential areas of difficulty in customer service delivery and take actions to address them

3.4

Follow items initiated through until final resolution has occurred

3.5

Meet customer needs within the scope of area of responsibility

3.6

Report problems outside area of responsibility to designated person

3.7

Follow procedures where a decision is made to terminate a service

3.8

Complete reports to procedure

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Assist customer to articulate problem

1.1

Clarify customer perception of problem

1.2

Assess opportunities for a targeted response to meet customer needs

1.3

Identify the rights and responsibilities of the customer and effectively communicate these to the customer

1.4

Clarify the history of the problem

1.5

Define problem and complete records

2

Analyse possible problem causes

2.1

Examine the colour of the object/surface

2.2

Compare colour to standard to determine if colour faulty

2.3

Determine potential causes if colour faulty

2.4

Analyse history of problem for potential causes

2.5

Question customer to clarify issues revealed by examination

2.6

Take samples and arrange for tests as appropriate

2.7

Determine range of possible causes consistent with data available

2.8

Determine most likely cause of defined and observed problem

3

Satisfy customer needs

3.1

Determine appropriate strategies and activities to resolve problem

3.2

Negotiate proposed solution with customers and other relevant parties

3.3

Identify potential areas of difficulty in customer service delivery and take actions to address them

3.4

Follow items initiated through until final resolution has occurred

3.5

Meet customer needs within the scope of area of responsibility

3.6

Report problems outside area of responsibility to designated person

3.7

Follow procedures where a decision is made to terminate a service

3.8

Complete reports to procedure

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

communicate effectively with internal and external customers to obtain all relevant information and negotiate a solution

isolate the causes of problems and distinguish between causes of colour variations, including:

materials errors

processing errors

faulty surface preparation/application

discriminate differences in hue, value and chroma (or colour/tone, lightness/shade and saturation)

recognise colourant addition and colourant dispersion differences

make judgements based on:

perceptibility

acceptability/tolerance

grade 1, 2 or 3 match as required by specification.

Evidence must be provided that demonstrates knowledge of:

colour and the interaction of colour components during processing and in application

impact of weathering/aging on colour as appropriate to the product

causes and remedies of common colour problems

communication and negotiation techniques.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.

Routine problems

Routine problems are predictable problems with known solutions and include one or more of the following:

wrong colourant

wrong colourant amount

incorrect processing/mixing/dispersing

incorrect substrate preparation (e.g. of painted/printed surface)

incorrect application (e.g. of paint/ink)

incorrect colour measurement and testing

defect standard

process changes and variations

Non-routine problems

Non-routine problems are unexpected problems, or variations of previous problems and must be resolved by applying operational knowledge to develop new solutions, either individually or in collaboration with relevant experts, to:

determine problems needing action

determine possible fault causes

develop solutions to problems which do not have a known solution

follow through items initiated until final resolution has occurred

report problems outside area of responsibility to designated person

Operational knowledge includes one or more of the following:

procedures

training

technical information, such as journals and engineering specifications

remembered experience

relevant knowledge obtained from appropriate people

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Product

Product includes anything produced by a process step and so includes:

intermediate products, such as the product from one process step, which then becomes the feed for another